Shipping Policy
Free Shipping
- Australia: Free express shipping on orders over A$150
- New Zealand: Free shipping on orders over A$150
- International (excluding NZ): Free shipping on orders over A$200
Flat Rate Shipping
- Australia: Orders under A$150 incur a flat A$12.00 express shipping fee
- New Zealand: Orders under A$150 incur a flat A$12.00 shipping fee
- International (excluding NZ): Orders under A$200 incur a flat A$19.50 shipping fee
Delivery Time – Australia
- All orders are shipped via Australia Post Express
- Delivery typically takes 1 to 4 business days to most locations
- Same-Day Dispatch: Orders placed before 12pm AEST on weekdays are usually dispatched the same day
Signature on Delivery
- Orders over A$200 or deliveries to unit/apartment blocks may require a signature on delivery (unless otherwise requested) to reduce the risk of theft
Address Accuracy & Parcel Collection
- Correct Address: Please double-check your delivery address at checkout
- Parcel Lockers: If using a parcel locker, please collect your parcel promptly to avoid return-to-sender charges
- Return Costs: If a parcel is returned due to address issues or non-collection, Australia Post charges approximately A$20, which must be paid by the customer before the order is re-shipped
Thank you for choosing Flowmate! If you have any questions about shipping or your order, feel free to reach out to our friendly team at hello@flowmate.com.au.